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Plaxo for the Mac – Loves yummy addresses

The short version – DO NOT USE PLAXO ON YOUR MAC!

The long version – Ok, I know that Plaxo is evil, but I really wanted another way than .Mac (which isn’t evil, merely incompetent) to backup my address book online.

I had never tried Plaxo when I was in the Windows world (like I needed one more thing to slow that lovely ThinkPad down) as I had heard the tales of spam that Plaxo had generated. It seemed that Plaxo had mended their evil ways and were not going to spam people any more. Apparently, now they just eat your data.

This morning I woke up to 99% of my entire address book gone.

Obliterated. Kaput. Tot. Dead.

This wasn’t the first time that there was a little problem with my address book and syncing, but I didn’t know the culprit before. I’m one of those neurotic folks that likes to have his data in many places, so the thought of something like Plaxo (or .Mac) backing up my data is very enticing, but after today I’m going to shut Plaxo down and cancel my account.

I’ve sent Plaxo two emails in the last month and even paid for the upgraded service to make sure that I would get help if I needed it. This morning, I chatted with a CSR from Plaxo and they informed me that my data would return within one hour.

Well, folks, it’s been a 3 hours… and I still have just 3 addresses in my address book.

[UPDATE: Looks like my post did some good. My address book is back (albeit with dupes, but hey, it’s back). Thanks Mark Jen and for Plaxo customer support for fixing this.

1 reply on “Plaxo for the Mac – Loves yummy addresses”

Hi Randy,

My name is Mark Jen and I’m the Product Manager for Plaxo for Mac; sorry about your terrible experience, let me see if I can help. If you were able to perform a successful sync with Plaxo before, we should have a copy of your address book on our servers.

Can you drop me a line so I can get some account info from you to investigate what happened? (My blog, my contact info)

Thanks!
Mark

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