Archive for September, 2006

27
Sep

Bringing them back pt. 3 - Levels

In video games, levels are the natural extension of points. Once you receive so many points or have accomplished so many tasks, you are awarded with a new level. If we model this to real life, you could equate this to accumulating wealth, social standing or a position at a company. Games provide a way to achieve “levels” more quickly than in real life and in turn, create more satisfying game play.

Typically, achieving a new level affords you abilities not otherwise afforded to mere beginners. Web sites tend to use two different kinds of levels, explicit, quid pro quo levels or levels that are really jobs in some ways. The benefits of these levels varies from site to site, but generally, if you have achieved a higher level at the site, higher rank means more benefits.

Quid Pro Quo

I’ve mentioned Yahoo! Answers before, but Answers bears mentioning again given how transparent their system of levels is.

yahoo-answers-levels.jpg

Do this, get that. It’s pretty simple.

Levels as reputation

ebay-stars.jpg
Usually, icons next to one’s name on a website indicates to outsiders (or other insiders), that the icon holder has a higher reputation than someone sans icon.

eBay rewards members with positive feedback with “reputation” stars. Yellow stars are on the lower end of the feedback scale, while red tops out their feedback scale.

It may sound silly, but long time eBayers covet these stars and ultimately, having a green star (5k+ positive feedback) on eBay can really help sales.

eBay’s usage of icons extends beyond reputation for sure, but the association of icons with reputation levels is an incentive to get as many icons next to your seller info as possible. Filling out a profile page, reviewing products or adding your Skype contact info will get you a new icon.

ebay-profile2small.jpg

Levels as a job

The best social media sites have users that feel so strongly about the site and use it so much, it is often what some would consider a part time job.

Wikipedia would be a massive failure if it did not employ levels of some kind. If everyone were equal on the site, newbies and old timers, Wikipedia would be rife with errors, vandalism and infighting.

While all Wikipedians, by definition, contribute to the site, there are numerous people who also have administrative roles.

1. Stewards can give and remove permissions to users.
2. Administrators can prevent articles from being edited for numerous reasons.
3. Bureaucrats assign who can be administrators and stewards.

One attains these levels by not only contributing heavily to Wikipedia, but also has a commitment to helping others contribute and keeping the site to a high level of standards.

Finally

At the simplest …. ahem… level, levels are a good way to compare how you are doing in comparison to others. Levels are a good way to reward heavy users and in turn, ensure your web site runs more smoothly.

What other sites out their use levels effectively? How are you using levels on your site?

27
Sep

Links for Wednesday, September 27, 2006

gv_berkeley-logo.jpgBerkeley and Google Video team up
Not content to get your lectures via podcast? Now you can watch your prof’s give lectures on Google (as well as talks, symposiums and more). I wonder what this does to attendance?
[via eContent

Two thumbs down for Amazon Unbox
Wow… so I never did my review of the service (actually, I never downloaded a movie), but this review pretty much seal’s the deal. Old time computer smarty pants Peter Lewis gave Amazon’s Unbox service a pretty scathing review in Fortune magazine. His 5 hour download experience alone makes you want to run to bit torrent. I wonder if their update has helped?
[via Paul Stamatiou]

iTunes sharing skills
Playlist magazine has some good tips on managing the sharing aspects of iTunes.

iTunes updated to 7.01
Fixes a whole bunch of stuff. Go get it.

27
Sep

Back after these short messages….


fall in Vancouver, photo by jmv.

Just got back from a trip up to Vancouver with the family, so sorry for the lack of posts. Man, couldn’t have picked a better time weather-wise, it was absolutely gorgeous.

Posting will resume this afternoon. I’ll be finishing up my series about how to bring people back to your site using gaming mechanics later today.

21
Sep

Links for Thursday, September 21, 2006

socialtextlogo.jpgSocialText Wiki goes 2.0
And aims to solve the biggest problem of most wikis today, UI. SocialText 2.0 enables wysiwyg editing and improves the flow of default SocialText sites. To get their Web 2.0 on, they renamed their key word feature to “tagging.” WetPaint already has a great UI, but is aimed at the consumer market and doesn’t offer the extensive feature set many corporate users want.

FaceBook to sell to Yahoo!?
WSJ is reporting today that Facebook may be in talks to sell to Yahoo for $1bn. One has to question the dollar value of almost any social network due to the fickleness of their clientele, but despite recent problems, Facebook appears to be going strong on track to do $100mm in revenue this year.

Looking at Social Media Ecologies
Samuel Rose over at the SmartMobs blog “synthesizes” a great post about how social media works.

21
Sep

Bringing users back in droves part 2 - Earning points

Ahhhhh… earning points. This is an old chestnut. Earning points in games doesn’t really need much explaining. Shoot Space Invader, get points. Points are all about keeping score (duh) and then comparing your score with your friends.

There are at least two types of points used in community websites, social points and redeemable points. Amy Jo Kim illustrates social as anything from your feedback score on eBay or interestingness on Flickr. Let’s look at some other examples. Redeemable points are used commonly by airline mileage programs, credit cards or a sandwich card from a local lunch joint. I’m going to talk about social points.

In yesterday’s post, I talked about collecting achievements on Xbox Live but they employ a “gamer score” so you can compare your score with your friends. They use leader boards so you can compare to everyone’s score. But for today, let’s talk about some non-gaming sites.

epilogo.jpg

Web of Trust

Epinions uses a concept called the “Web of Trust” to ensure that the best reviews always appear at the top. The “Web of Trust mimics the way people share word-of-mouth advice every day.” So, how does it work?

First, all reviews that appear on the site are rated by users. To even appear on the site, a review must be rated helpful or better. Then if there is a list of reviews about the same product, those reviews that are rated highest appear further up the list.

Second, as a member of Epinions, you are encouraged to trust members whose reviews you like and opinions you trust. If you add someone to your “Web of Trust,” their review will appear above others when you are reading a list. More importantly, though, the more members that trust you, the higher your review will appear in a list.

Rating the rater

I’ll talk about the concept of levels in a later post, but for now, let’s just say if you are a reviewer that is well trusted, then your ratings matter more. Put simply, everyone gets to vote, but some votes count more. This helps ensure a certain level of writing quality on the site. Having a top rated review on a product that is popular will ensure that you have more readers than those reviews below yours.

And popularity is the name of the game. All the social points are tallied on Epinions by the stats you and your review have.

epinions-profile.jpg

Many community review sites use variations on Epinions “Web of Trust.” I’ve not too deeply in Amazon’s reviews system, but I suspect something similar is in play.

Yahoo! Answers (whom we’ve talked about before) uses a simpler points system, but to be fair, Epinions has been refined over the years to alleviate problems of gaming the system. Yahoo! Answers will have to create some safeguards to ensure the quality of their site at some point in the future.

yahoo-answers-bar.jpg

Where Epinions point system is complicated and opaque, Yahoo! Answers point system is simple and transparent - earn points by answering questions, earn more by being the best answer. For every There are a couple of twists, however. First, you get a point for just showing up. At first glance, this seems odd. Why give points for not doing anything? Having been an active lurker on many community websites, I suspect this is to give the vast majority of users, ie the lurkers, a sense that they belong to the community. [Editors note it seems that Yahoo! understands the lurker phenom quite well].

Leaderboards

The main reason to have points is to compare yourself against others. This is the most primary construct of any game that has a winner and a loser.


answers-leaderboard.jpg

Leaderboards bring out the inner competitor in users. Even if you are number 3200 in a list, you have somewhere to go, and hopefully that is up.

Bottom Line

Points and leaderboards make sites more fun by keeping users jockeying for position and ultimately, creating more value for your site.

20
Sep

How to bring people back to your site in droves

So, you’ve built your totally kick ass web 2.0, long tail, peer to peer, social networking, beta meme review wiki that has all the paradigm shifting, AJAX created reflections you can shake a stick at.

You’ve been on TechCrunch, Engadget, Boing Boing and you’ve been properly Dugg. You’ve gotten great press and lots of people have tried your site. Trouble is, people come to your site once and return only periodically, but they never add anything to your site. The trouble is, your site isn’t fun.

Make your site fun

I heard a talk that Amy Jo Kim gave back at Etech that really stuck with me. fun.gifShe talked about using gaming mechanics to make your site more fun. Gaming mechanics are essentially elements of games that make them addictive by employing elements of behavioral psychology. A great book on this is Theory of Fun by Raph Koster. According to Raph, “fun is about our brain feeling good.”

I thought about the sites I’ve liked, used and help design and the best, most successful ones all use gaming mechanics to bring people in and keep them there. Community based sites tend to use this best.
I’ll give you the basic outline of some gaming mechanics and then draw a few examples from a number of sites.

Gaming Mechanics

Amy Jo outlines 4 very powerful techniques to bring people back in droves. Most of these items aren’t intended for blogs, but for community based web sites.

  1. Collecting
  2. Earning points
  3. Levels
  4. Scheduled Reward

Each one is a powerful mechanism, but used in combination, they add up to a pretty addictive experience for some. For today, I’ll talk about collecting.

Collecting

Collecting is essentially amassing stuff and showing it off. You know people that are very susceptible to this. Your crazy aunt’s beanie baby collection or your friend who bought all those Magic cards back in college are great “real world” examples of this behavior. Collecting is directly related to the primal instinct to hunt and gather. Primitive men and women who were good at hunting and gathering got better mates. Web sites use this mechanism very successfully (although this is often counter to attracting better mates).

Xbox Live
Ok, I realize that Xbox Live isn’t just a website but it serves as a great example.

When Microsoft launched Xbox Live, they did it to reinforce certain activities they wanted gamers to engage in. The folks at Microsoft want you to a. buy an Xbox and b. buy games. One way to get users to do this is to make the games fun (naturally), but building in some extra elements of fun can’t hurt reinforcing this.

On the Xbox Live site, you can show off your gamer card that shows all the games you’ve played and the “achievements” you’ve collected in a given game. You can then compare how well you’ve done against your friends.

xbox-live-achievements.jpg
Comparing accomplishments and competing against friends is pretty powerful and it makes you want to do better than your friends to show off. Finishing a game, having a higher score, accomplishing something difficult both increases your score (which gets into Points) and the number of accomplishments

Naturally, adding lots of friends to your Xbox profile is powerful as well, but it’s even more powerful on LinkedIn.

linkedin-completedness.jpg

Must. Complete. Profile.

There are a number of activities on LinkedIn that are natural. First, adding your immediate friends and colleagues is probably the reason that you are there, so that’s a no brainer. But adding a recommendation isn’t necessarily a natural thing, but yet you feel compelled to do so in order to have a complete profile. It’s also something that strengthens LinkedIn’s network. That ties into the end point of collecting and that is completing a set.

When talking about collectible card games, beanie babies, Xbox live profiles, or whatever, completing a set is what you are striving for. No one wants an incomplete set and marketers are keen to exploit this angle.

What do your users collect? What sets do your users need to complete?

More later.

20
Sep

Links for Tuesday, September 19, 2006

Social Bookmarking Faceoff
Our friends over at RRW give us the skinny on social bookmarking in handy chart format. Summary - del.icio.us and StumbleUpon win the most users contest.

Why every startup should have a blog
Getting feedback, investors and partners top the list. I talked about other ways to market your small business a couple of weeks ago here.

Zillow adds community features
Zillow, that oh-so-web2.0 info porn real estate site, announced they are letting homeowners share improvements with the world. Zillow has been criticized for having wildly innaccurate estimates for property value, theoretically, this will help increase their accuracy.

18
Sep

Links for Monday, September 18, 2006

atlasgloves.jpg

Build your own Atlas Gloves
Here’s a bit of extreme nerdery, but I’ve got a keen interest in alternative interfaces. Link contains instruction about how to make LED gloves that create an alternative interface to Google Earth. I’ve not tested these gloves, but look like a great weekend project.

YouTube, Warner Music in ad share agreement
Warner Music will provide it’s entire music video catalog for YouTube users to remix and reuse. Warner will get a cut of all advertising associated with their videos and their derivative works. Sadly, for users, they get nil for there efforts. PaidContent postulates that this is the model for deals going forward. Still, this is a step in the right direction.

24% of Gen Y reads blogs
Hmmmm… I think their might be something to this whole blogging thing. Marketers take note. [via MicroPersuasion]

18
Sep

Podcasts broken after 1.2 update?

So, to be fair to Creative, things aren’t exactly rosy in the land of the iPod either. After numerous reports of a buggy iTunes 7(which I’ve had no difficulty), my 5G iPod isn’t doing so hot.

My iPod crashes when it hits certain podcasts (CNET, Distributing the Future, Engadget) on my iPod. Apparently, I’m not the only one.

These days, this is what I use my iPod for 80% of the time, so I hope Apple fixes this soon.

[Update: A little “Restore” helped this situation out and 2 hours later, I had all my podcasts/music back on the iPod again]

18
Sep

How to beat the iPod

The Zen Vision W launched in the US today and I took a look at the specs on Creative’s website. Looks like a pretty cool product, but they’ve got some work in the marketing department. Maybe they figure this thing will market itself.

Apple has probably the best marketing team in the consumer electronics and computer world right now. Creative should consider taking a page out of their book to win in the marketplace. Below are a few examples how they might combat Apple’s marketing team.

#1. Make your product pages clear and concise.

A little bird sent me this page today:

zen-specifics.jpg

When you click “Learn More” find out more, you are taken to this page:

zen-learn-more.jpg

Um, ok, whatever.

#2. Sell the benefit, not the specs.

Ok, so it looks like the Zen will hold 15,000 songs. Cool.

zen-capacity.jpg

Except, maybe there was a misprint because one of them costs more than the other one and it has 60GBs instead of 30GBs of space.

zen capacity2.jpg

Nope, they meant to put that there. Congrats, my mom just bought the cheaper one!

So, if you can’t accomplish the other 2, at least:

#3. Try not confuse users.

Creative seems to have sent their “B” marketing team on this product. How the hell are you expecting to beat the iPod if you can’t figure out how to sell your device. For a device named the Zen, the site and the product seem awfully difficult to use.

This post is a little mean spirited, but I want the Zen to be better. Competition is the thing that drives product development and gets us better products. Maybe the Zune will bring their “A” team to the table.

15
Sep

Links for Friday, September 15, 2006

zune.jpg

Zune gets announced
Mostly stuff folks already knew, but it’s official - “WiFi, 30GB of HDD, built-in FM, a 3-inch screen and the basic music, pictures and video playback.” No word on price or street date. I’m digging the interface and the brown, but man-oh-man, why doesn’t anyone do 16x9?

How Odeo screwed up
Straight outta the “Future of Web Apps” conference, Om details Odeo’s CEO, Ev Williams, on how they have screwed up by not following their own rules. Words to live by if you are in the web startup game.

High on Vapor Fumes
Can I just mention how much I love John Gruber? His latest diatribe focuses on the Zune. (I still like the brown player)

CNET’s Alpha Blog
Normally, I link to new sites or news bits here, but I gotta tell you, CNET’s Alpha Blog is pretty cool and arguably one of the best unsung tech blogs out there.

My one beef - CNET, for god’s sake, give me a full feed. You can put ads in it, just don’t make me come to the site every day. I’d love to read you, but you’re only getting my attention weekly at best.

13
Sep

Links for Thursday, September 13

Skype 2.0 beta available for the Mac
I can finally use video Skype with all my PC pals. I knew the MacBook camera would come in handy for more than making goofy faces via iChat.

Zune launching tomorrow
The battle for your pocket (and pocketbook) is on!

Web Geeks show off new tools
Future of Web Apps conference started today.

12
Sep

Apple’s Showtime event

dsc_1067.jpgWhile Showtime lacked a few expected items, overall, this was a nice big present to current iPod owners and a cue that Apple has nothing to worry about from their competitors.

iTunes 7

Includes two of the most requested features automatic cover downloads and gapless playback. New cover browse mode (no secret of why they added automatic cover download, eh?) From a quick test, it seems to have better playback of video (thank god).

I just installed it on my box at home and while it did take over an hour to analyze my music catalog for gapless playback (it’s over 100Gb), it seems to have picked out most of the tracks that I would expect to be gapless(certain Beatles albums, live performances, opera). A nice touch is that those changes carry over to the iPod, which I haven’t tested.

The interface is cleaned up a lot on iTunes and includes iPod status, Coverflow views and a personal favorite, View Options that are dependent on the media type (Podcast, Video, Songs). This is super helpful in creating smart playlists.

Movie and Game Downloads

The newest bits of content on the iTunes Store (as it is know called) are movie and game downloads. All videos are 640x480(or less depending on aspect ratio) and will play on 5th Generation iPod. Movies are available in both widescreen and 4x3. A little sparse with the first set of movies as they are starting with movies from Buena Vista and Disney. Other studios are on their way and if you remember, the television store started with only ABC. Currently, there are only 75 movies on the service.

Games are a very interesting suprise as most people don’t think of Apple as being much of a games company, but my feeling is that this is aimed squarely at further differentiating the iPod from others. One fun bit here is that you can play games while listening to music on the iPod.

New iPod(s)

Ok, so not really a new iPod, but I think that Engadget named it 5.5G. It has a brighter screen and longer battery life. The 30Gb version went to Weight Watchers and is sporting a slightly slimmer look and an 80Gb model was added because they could.

Nano - 2, 4, and 8gb models that look like the old Mini shrank down to a more portable size. God I hate those colors…
Shuffle - 1Gb model with some shrinkage - looks like a matchbook.

The lack of widescreen iPod will be disappointing to many (including me), but I have to say, Apple is making a tidy profit on the current iPod and a new widescreen iPod would surely cost them more to make. Personally, I’m stoked my current 5G iPod got a new lease on life.

iTV

Steve said that this was a code name (iTV is pronounced “EyeTV”), so don’t expect it to ship with this name. This is a wireless device that will play video, audio and pictures from iTunes. It’s got HDMI and component video as it’s only video outs, so you can make your own HD assumptions here. It will launch in 2007, presumably with the real 6G iPod.

Overall, while their wasn’t a new iPod, current customers are probably pretty happy with the new features of iTunes and their current 5G iPods.

Watch the SteveNote

12
Sep

Links for Wednesday, September 12, 2006

Is Steve Jobs Bill Gates 2.0?

Om works out that Steve has the new monopoly so he can afford to pre-annonuce products to scare the competition shitless. Interesting observation…

Facebook to allow open registration
Apparently, both salt and lemon juice do wonders for open wounds.

Tivo Series 3 launch video
Dave Zatz gives us the Tivo Series 3 promo video. Looks like this sucker is gonna cost you $800. Ouch. Here’s the press release from Tivo.

Dave.TV to share revenues with users
Yet another video site decides to share revenue with their users. Where will the madness end??

11
Sep

Should top users be paid?

TechCrunch posed an interesting question over the weekend regarding top users of social media sites: should they be paid?

In my experience, the answer is, it depends.

Epinions vs. Amazon

Amazon pays their users nothing to write product reviews. Epinions pays their users a small amount. Yet, Amazon has many, many more reviewers.

Why? Amazon has a much larger reach. For many writers, nothing is more satisfying than having a large audience. David Walker posits “recognition, respect and goodwill” explain why these writers do what they do.

Book reviewers come to Amazon because it’s where the bulk of intelligent, Internet-using bookbuyers come to shop. Some people would call it a book-buying “community”.

Epinions has a great community of book reviewers as well, but it pales in comparison. Why? People don’t comparison shop for books. They buy them at Amazon, Barnes and Noble, or their local book store.

YouTube vs. Revver

A very similar kind of battle is being waged in the video sharing space.

Not content to concede viral video to YouTube, competitor Revver has stars of its own and a revenue sharing program based on still image ads at the end of each video. Ad based revenue sharing is unlikely to be sufficient incentive for the vast majority of any system’s users, but that may not be the case for a site’s biggest stars.

Let’s take a look at traffic to both sites:
graph.png

Revver is squarely aimed at people who want to make money for their work. Why else would you post your video on Revver? At this point, it is not just to generate an audience, at least not the kind that YouTube can.

Why does Revver offer money to share revenue with it’s users? To get above the noise generated by YouTube and to attract top talent not content with just giving away their creations. When you are #2 in an industry, you have to do something that differentiates yourself from a competitor.

Revver isn’t going to create community for it’s users, that’s what YouTube is for. When you create a following on YouTube, you can choose to graduate to Revver to get paid for your work. The question is will your crowd follow you there?

Why are they there?

If you run a social media site, you have to ask why your users are there. Would all of your users leave if someone else offered to pay them? Could you pay users and stay in business? If you can’t, how can your competitor? Using books as an example, I’m not sure anyone could stay in business paying book reviewers very much given the small margins in the book industry.

When you work out how long it must take a user on Digg or Netscape to be a top user, $1000 doesn’t really work out to a lot of money. These people aren’t doing it for money. They are doing it for recognition. They are doing it because their stoking their passion. They are doing it because they like the site, the activity, the community of folks around them. They are doing it for fun. Maybe money will make it more fun, maybe not.

If you have a community site that is happily plugging along and another site pops up and offers their best users money for their work, what do you do? Is Digg suffering as a result of Netscape’s offer to pay? If it is, it’s not because Netscape is better, it is because Digg has failed to create enough of a reason to stick around.

Conclusion

There is no doubt that in this new social media world that paying users for their work is inevitable. The value that users create for these sites is incredible. But these sites create value for their users as well, it’s just not quantifiable in the form of payment.

[Update: Micki over at Revver comments on graduating to Revver from YouTube]




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